Organizing an event
Verify your financial information through Stripe
Eventbrite uses Stripe to verify and process payments in Australia, Canada, the United Kingdom, and the United States. In order to pay you promptly and securely, our onboarding process has two steps. First, we collect “Know Your Customer” (KYC) information in your organization profile, and then we collect your bank account details. KYC procedures require Eventbrite to collect certain information, based on where your bank account is located and your organization type, to verify your identity before we send your payouts. The information you provide is securely sent to Stripe for review. If Stripe needs more information, you’ll receive a notification in your Eventbrite account. You must provide accurate and complete information to avoid payout delays.
In this article
Eventbrite collects your financial information
Stripe verifies your information
If you’re having trouble completing the verification process
Getting your payout
Eventbrite collects your financial information
Complete your organization profile
If you host paid events, Eventbrite requires you to complete your organization profile to collect the required KYC information for each country you operate in. Before you start, make sure you know which organization type to select:
Individual—An Individual or sole proprietorship is an unincorporated business owned by one individual. The individual has sole responsibility for making decisions, receives all the profits, claims all losses, and does not have separate legal status from the business. If you are an individual or sole proprietor, you should select “individual” as the “Organization Type” during onboarding.
Company — Creators onboarding as a “Company” have three options: Corporation, Partnership, or Sole Proprietorship.
Corporation - A Corporation is a separate legal entity. It can enter into contracts and own property in its own name, separately and distinctly from its owners. When forming a corporation, the owners transfer money, property, or services to the corporation in exchange for shares. If you are a Corporation, you should select “Company” as the “Organization Type” and “Corporation” as the “Business structure”.
Partnership - A Partnership is an association or relationship between two or more individuals, corporations, trusts, or partnerships that join together to carry on a trade or business. Like a sole proprietorship, a partnership is easy to form. If you are a Partnership you should select “Company” as the “Organization type” and “Partnership” as the “Business structure”
Sole proprietorship - A sole proprietorship is an unincorporated business owned and operated by one individual, where there is no legal distinction between the owner and the business. The owner is personally responsible for all debts, obligations, and liabilities incurred by the business.
Non-profit — Creators onboarding as a “Non-Profit” have two options: Registered Charity or Non-profit organization.
Registered charity - A Registered Charity is a charitable organization, public foundation, or private foundation registered with the Canada Revenue Agency (CRA). A registered charity is issued a Registration Number once approved. It is exempt from paying income tax, and can issue tax receipts for donations it receives. If you are a Registered Charity, you should select “Non-profit” as the “Organization type” and "Registered Charity” as the “Business structure”.
Non-Profit organization - Non-Profit Organizations are associations, clubs, or societies that are not charities and are organized and operated exclusively for social welfare, civic improvement, pleasure, recreation, or any other purpose except profit. If you are a Non-Profit Organization, you should select “Non-profit” as the “Organization type” and "Non-Profit Organization” as the “Business structure”.
Special organization types — If your organization is located in Canada and is a government entity or publicly traded company, select company on the organization profile and add your information. Then, contact Eventbrite Support to complete your Stripe verification.
Government entities — For Government Entities, please note the following requirements:
It is a department or an agent of His Majesty in right of Canada or an agent or mandatary of His Majesty in right of a province.
It is an incorporated city or town, village, metropolitan authority, township, district, county, rural municipality, or other incorporated municipal body in Canada or an agent or mandatary in Canada of any of them.
It is an organization that operates a public hospital and that is designated by the Minister of National Revenue as a hospital authority under the Excise Tax Act, or an agent or mandatary of such an organization.
Publicly traded company — For Publicly Traded Companies, please note the following requirements:
The ticker provided on the letterhead must match your company's market ticker.
The company must be listed on a recognized Canadian stock exchange.
The company must have a minimum of $75 million in net assets on its balance sheet
To complete your organization profile:
Go to Finance in your Eventbrite account and select Organization profile .
Select whether you’re hosting events as an individual, company, or non-profit.
Complete the additional fields related to your country of residence and organization type.
Review the information you provided and confirm it’s correct. You must provide accurate and complete information to avoid payout delays.
Check the box to accept the Eventbrite Terms of Service and the Eventbrite Merchant Agreement, which includes the Stripe Connected Account Agreement .
Add your bank account information
Choose your country and currency.
Provide the individual or company information.
Choose the bank account type and add your bank details.
(Optional) Check the box to set this bank account as the default for all your events.
Select Add.
Once you’ve added your bank account, the information you provided in your organization profile will be reviewed.
Stripe verifies your information
Eventbrite shares the information you provide in your organization profile with Stripe. Then, Stripe uses global databases to verify the information is correct. If you’re unsure of the information you provided or want to confirm it’s accurate, go to your Organization profile and select Edit to make changes.
If Stripe needs more information
If Stripe is unable to verify the information you provided, or otherwise requires more information, you’ll receive a notification when you log into your Eventbrite account. You’ll be redirected to Stripe to add this information. To begin the process, you may be asked to enter a mobile phone number to receive a text message. This is required for two-factor authentication (2FA) verification.
If the additional information is insufficient, you’ll receive another notification in your Eventbrite account. The process is complete when no further notifications appear in your account.
Common verification questions
Depending upon your organization type, country, and role within the organization, Stripe may ask for any of the following to verify your Identity:
Name: The individual, company, representative, director, or owner’s name.
Address: Use the physical address associated with the individual, company, representative, or owner. P.O. boxes are not allowed.
Date of birth: The date of birth of the individual, representative, or owner of the company.
Email: The individual, representative, or director’s email address.
Company tax ID: Registry ID, Corporation Number (7-digit number), or Québec Enterprise Number (NEQ) (10-digit number).
Verification documents
Requirements when uploading documents:
Identity documents (including but not limited to passports and driver’s licenses) must be no more than one step removed from the original document:
Document copies and scans must be in PDF format and taken directly from the original document; they can’t be processed, converted, or embedded in other files
A picture of a physical document must be the original, unprocessed picture in JPEG or PNG format
Screenshots aren’t acceptable
Photos and scans of the Photo IDs must be in color
Photos of paper documents must be in color, but scans of paper documents (not Photo IDs) may be black and white
Images must not be low-quality
Identity and legal entity documents must not be expired
Documents must be readable and in a valid upload file format
Documents must not be cropped or missing pages with crucial information, and all borders must be visible
If the country of residence differs from the country of the account, a passport is required for identity verification
Acceptable forms of Identification:
When a person linked to a Stripe account (such as the Business Representative or Owner) resides in a different country than the country of the Stripe account, a valid passport is the only accepted form of ID for identity verification. Other forms of ID are not accepted in this case.
Passport
Driver’s licence
Citizenship card
Work Permit
Study Permit
Permanent Resident card
Provincial or territorial-issued photo identity cards (except Health ID cards) - scans of front and back are required
Certificate of Indian Status card
Birth certificate
Marriage certificate
Required information:
Full legal name that matches the name in your Organization profile
Date of birth (DOB) that matches what’s in your Organization profile
Photo of person (except where exclusions apply)
Acceptable forms of address verification:
Driver’s licence
Work Permit
Study Permit
Provincial or territorial-issued photo identity cards (except Health ID cards) - scans of front and back are required
Insurance document
Investment account statement
Property tax statement
Bank statement
Utility bill dated within 12 months
Required information:
Full legal name that matches the name in your Organization profile
Personal address that matches the personal address in your Organization profile
Document that’s dated within the acceptable range, if specified in the above country section
Acceptable forms of legal entity verification:
Valid government-issued document
Corporate profile report
Notice of Assessment issued by the Canadian Revenue Agency dated within 12 months
Articles of Incorporation or Association
Notice of Articles
Company Summary
Results from a Quebec registry search
Business license
Partnership agreement or registration
A signed resolution confirming that the individuals opening the account on behalf of the organization have the authority to do so (non-profits only)
Required information:
Full company legal entity name that matches the legal entity name in your Organization profile
Company address that matches what’s in your Organization profile
Acceptable forms of registration status verification for registered charities:
Notice of charity registration issued by the Canada Revenue Agency
Charity Information Return (Form T3010)
Registered Charity Basic Information report
Official Donation Receipts
A document issued by the Canada Revenue Agency that confirms charity registration status
Acceptable forms of directorship verification:
A current and valid municipal, provincial, territorial, or federal government-issued document that contains the entity name and directors
Corporate profile report
Articles of Incorporation or Association
Notice of Articles
Notice of Change of Directors (eg, Form 6, Form 4006, Form 3006) Board meeting minutes dated within 12 months
Signed company resolution confirming your current company Directors dated within 12 months
Required information:
Legal entity name
Where applicable, all director, shareholder, and beneficial owner names and positions
If you’re having trouble completing the verification process
Review the information you provided on your Organization profile and confirm it’s accurate. If you are being asked to provide documents you don’t have, it’s possible you selected the wrong organization type. If you need to make any changes, including organization type, select Edit.
Confirm you’re uploading an acceptable verification document and ensure it is properly formatted. Please note that each verification document can only be used once. If you're asked to verify multiple pieces of information, you'll need to provide a different document for each requirement.
Confirm that all the information you’ve provided in the Stripe modal is consistent. You can’t move forward if Stripe detects any mismatching information.
If your organization is located in Canada and is a government entity or publicly traded company, select company on the organization profile and add your information. Then, contact Eventbrite Support to complete your Stripe verification.
If you’re unable to verify your account after providing Stripe with the information they requested, contact us.
Getting your payout
Eventbrite sends your event payout three days after your event ends or on the custom payout schedule you select. To avoid delays with your payout, be sure to complete your organization profile and any additional verification requests in your Eventbrite account.